At Canning Town Flowers, quality and satisfaction are at the heart of what we do. As your trusted local Canning Town florist, serving homes and businesses in the area, we guarantee the freshness of every floral arrangement we deliver. We take pride in our commitment to delivering vibrant, beautiful flowers that add joy to any occasion.
Although we take every precaution in preparing and delivering your order, there may be rare occasions where flowers arrive damaged. If you receive flowers in less than perfect condition, please notify us on the same day of delivery with details about the condition and clear photographs of the issue. This allows us to promptly assess and address your concern.
We guarantee that all our flowers are freshly prepared shortly before delivery and will remain beautiful for a minimum of five days, provided they are cared for according to our instructions. If your flowers do not meet this freshness standard upon arrival or within the first 48 hours, please reach out to us, so we can resolve the matter efficiently. Our fresh flowers guarantee is our promise to you as a dedicated supplier for Canning Town households and businesses.
If your order does not meet our high standards due to damage or lack of freshness, we offer two resolutions:
We request that customers provide supporting photographs and a description of the issue in order for us to investigate and process your refund or replacement swiftly. Our team is committed to ensuring your complete satisfaction.
Your feedback means a lot to us and helps us maintain the highest service standards. If you wish to make a complaint about any aspect of your order or experience, simply reach out to our customer service team with your order details and a description of the issue. Please contact us as soon as possible for the quickest resolution. We aim to acknowledge all complaints within one working day and to provide a full response within three working days. In the unlikely event that further investigation is needed, we will keep you regularly updated on the progress and expected resolution date.
Canning Town Flowers is proud to be a trusted local florist, supplying fresh flowers with care and dedication to families, businesses, and special occasions throughout Canning Town. Our returns, refunds, and complaints procedures are designed to give you confidence when choosing us for your floral needs. Thank you for allowing us to serve you with beautiful, fresh flowers every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
