Welcome to the Terms & Conditions for Canning Town Flowers, the premier choice for online flower delivery in Canning Town and the surrounding areas. These terms govern your use of our website and the purchase of our products. Please read these Terms & Conditions carefully before placing any order, as by using our service you agree to be bound by them. These terms apply specifically to flower purchases and related products ordered for delivery or collection in Canning Town and adjacent neighbourhoods.
Our services are available to individuals aged 18 years or older and to businesses capable of forming legally binding contracts under UK law. By placing an order with Canning Town Flowers, you confirm you meet these criteria and that the information you provide is accurate and complete.
To order flowers or related products, please browse our online catalogue, select your preferred arrangements, and add them to your shopping basket. The order process involves the completion of required delivery and recipient information, selection of delivery date and time (where available), and proceeding to payment. You will have an opportunity to review your order prior to confirming and submitting your purchase.
Upon receipt of your order, we will send an order acknowledgment to the email address you provided. This acknowledgment does not signify our acceptance of your order but is confirmation that we have received it. A binding contract arises only once we have sent you a confirmation of dispatch, indicating that we have accepted and processed your order for delivery.
If we are unable to fulfil part or all of your order due to lack of availability or other reasons, we will advise you as soon as possible and offer an alternative arrangement or a full refund for the unavailable items.
We take all reasonable care to ensure that product descriptions, images, and prices are accurate at the time of posting. However, flower varieties are subject to seasonal availability and natural variation. In the event that certain flowers or materials are not available, we reserve the right to substitute with similar flowers or products of equal or greater value and quality, maintaining the overall appearance and aesthetic of selected arrangements. Any significant changes will be communicated to you before dispatch.
All prices displayed are in British Pounds Sterling (GBP) and include VAT where applicable, unless otherwise stated. Prices are subject to change without prior notice, but confirmed orders will not be affected by any subsequent price changes. Payment for orders is required in full at the time of checkout using the available secure payment methods presented on our website.
We accept a variety of payment options, including major credit and debit cards as well as select online payment platforms. Payment processing is undertaken via secure, reputable third-party providers. We do not store your card information on our systems after processing your payment.
Canning Town Flowers offers delivery services across Canning Town and the wider local area. Our delivery options and charges will be presented at the point of checkout based on the delivery location and selected delivery date. While we make every reasonable effort to ensure timely delivery of your order, we cannot guarantee delivery at a precise time due to circumstances outside our control, such as adverse weather or traffic conditions.
If the recipient is not available at the delivery address, our driver will attempt to leave the order in a safe place or with a neighbour, where possible, and will provide notification accordingly. If no such option is available, we will follow up to arrange a suitable redelivery, which may incur additional charges.
You have the right to cancel your order in accordance with your legal rights and our specific policy:
To cancel an order, please contact us as soon as possible quoting your order number and details. If your order is eligible for cancellation and has not yet been dispatched or prepared, we will process your cancellation and arrange a full refund using your original payment method. Refunds typically take up to 5 working days to appear in your account, depending on your payment provider.
Due to the perishable nature of flowers and most of our products, returns are only accepted in the unlikely event that the products delivered are faulty or not as described. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery with supporting details and photographs where possible. We will review each complaint on a case-by-case basis and, if justified, offer a replacement or a refund.
You are responsible for the care of delivered flowers. Failure to follow provided care instructions may void your eligibility for refunds or replacements for wilting or damage attributable to improper handling after delivery.
Canning Town Flowers shall not be liable for delays or failure to perform any obligation resulting from causes beyond our control, including but not limited to acts of God, strikes, accidents, or disruptions to courier services. Our liability for any claims arising out of or in connection with the sale of goods or use of our website shall not exceed the price paid for the goods in question. Nothing in these terms seeks to limit or exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be limited under UK law.
We are not responsible for any loss or damages, whether direct, indirect, or consequential, that may arise from the improper use of our products or any failure to comply with care instructions provided.
All content appearing on our website—text, images, graphics, and logos—is the property of Canning Town Flowers or our licensors and is protected by applicable intellectual property laws. No part of our website may be copied, reproduced, or used without our prior written consent except as expressly permitted by law for buying our products.
Your privacy is important to us. Information collected during the order process is handled in accordance with current data protection legislation in the UK. We collect only the data necessary to process your order and, with your permission, may send you updates or promotions relevant to Canning Town Flowers. We will not share your personal data with third parties except as required for the fulfilment of your order or as required by law.
We reserve the right to update, amend, or replace these Terms & Conditions at any time without prior notice. The current version will always be available on our website and by placing an order, you agree to be bound by the version in effect at the time of your order.
These Terms & Conditions and any disputes or claims arising from or in connection with them or their subject matter shall be governed and interpreted in accordance with the laws of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, that provision will be deemed severed from the remaining terms, which will continue in full force and effect.
If you have any questions about these Terms & Conditions, our products, services, or wish to provide feedback, please use the contact form on our website. We aim to respond to all queries within a reasonable timeframe.
These Terms & Conditions apply to all customers purchasing through our online store for flower delivery within Canning Town as well as neighbouring areas. By placing your order, you are accepting these terms as the basis of our contract with you for the supply of products and services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canning Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canning Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
